The Google Ads refund report
The refund report packages available traffic evidence for a Google Ads investigation. Google determines whether a click qualifies as invalid and whether an adjustment is due.
On this page
Detection is not a refund decision
Google applies its own invalid-traffic filtering and can make later adjustments. A detection or block in AdProtektor does not itself reverse a charge, and it is not a rule that the triggering click can never be credited.
See Google’s invalid-traffic guidance for current investigation and adjustment rules.
Prepare the evidence
Choose the relevant period
Keep campaign names, dates and timezone consistent with the account you are investigating.
Export the report
Use Tools → Refund report to collect the available suspicious-traffic records.
Review before submitting
Check the reasons and alternative explanations. A short visit or repeated click alone does not prove fraud.
Request a platform review
Follow Google’s current investigation process and provide the evidence requested.
Evaluate protection separately
Eligible exclusions aim to reduce future exposure. Estimated protected value and any credit granted by Google are different measures. Neither is a guaranteed savings result.
Frequently asked questions
How much will Google refund?
Google decides based on its own criteria and investigation. No amount is guaranteed.
When should I submit an investigation?
Use the review window in Google’s current guidance and preserve the relevant records promptly.
Does an AdProtektor block automatically create a claim?
No. The report supports your request; it does not submit or approve a platform credit by itself.